Last Updated: 14 Sept 2026
At Aksharban Prakashan, we want you to receive your order in good condition and as described on our website. This Return, Refund & Exchange Policy explains when products can be returned, replaced, exchanged, or refunded.
By placing an order with us, you agree to the terms described below.
1. Eligibility for Returns
A return or replacement request may be accepted when:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
- The product is materially different from the product ordered.
- A product or part of an order is missing.
- The product has a manufacturing or printing defect, where applicable.
The product should generally be unused, undamaged, and in its original packaging unless the issue itself prevents this.
Returns are subject to verification and approval by Aksharban Prakashan.
2. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
For faster resolution, we recommend providing:
- Order number
- Photographs of the outer package
- Photographs of the damaged product
- A clear video or photographs showing the condition of the package when opened
- Description of the damage
We may investigate the issue before approving a replacement or refund.
3. Wrong Product
If you receive a product different from the one ordered, please contact us with your order details and photographs of the received product.
After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.
4. Defective Products
If a product has a manufacturing, printing, functional, or other material defect, please contact us within the applicable return period.
After verification, Aksharban Prakashan may offer:
- Replacement
- Exchange
- Refund
- Another appropriate resolution
The resolution will depend on the nature and availability of the product and applicable law.
5. Personalized & Customized Products
Personalized or customized products are generally not eligible for return or exchange because they are specially prepared according to the customer’s instructions.
This may include products containing:
- Customer names
- Personal photographs
- Customized messages
- Custom designs
- Company logos
- Special dates
- Other customer-specific information
However, a personalized product may be eligible for replacement or refund where it is defective, damaged, incorrect, or incorrectly personalized due to an error by Aksharban Prakashan.
Customers are responsible for checking the spelling, photographs, names, messages, and other information submitted for personalization before placing the order.
6. Books & Publications
Books and printed publications may be returned or replaced where they are:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Materially different from the product ordered
Minor variations in colour, printing, paper, binding, or packaging that do not materially affect the product may not qualify as defects.
7. Physical & Devotional Products
Physical and devotional products may be eligible for return or replacement if they arrive:
- Damaged
- Broken
- Defective
- Incorrect
- Missing from the order
Products should generally be returned in their original condition and packaging where reasonably possible.
Minor handmade, finishing, colour, texture, or design variations may occur in certain products and may not qualify as defects.
8. Corporate Gifts
Corporate gift orders may be subject to special terms depending on:
- Quantity
- Customization
- Branding
- Printing
- Packaging
- Bulk-order requirements
Customized corporate gift orders may not be cancellable, returnable, or exchangeable once production has started, except where the product is defective, damaged, incorrect, or otherwise covered by applicable law.
9. Return Request Period
Return or replacement requests should be submitted within [7 days] of delivery, unless a different period is specifically mentioned on the product page or order confirmation.
Requests submitted after the applicable period may not be accepted, except where required by applicable law.
10. How to Request a Return
To request a return, replacement, or refund, contact us through:
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Please provide:
- Order number
- Customer name
- Registered mobile number/email
- Product name
- Reason for return
- Photographs/videos where applicable
Our support team may request additional information to verify the request.
11. Return Verification
All return, replacement, and refund requests are subject to verification.
We may reject a request where:
- The product was damaged after delivery due to customer misuse.
- The product has been used or altered.
- The product is missing accessories or components supplied with the original order.
- The product has been intentionally damaged.
- The return request is outside the applicable return period.
- The issue does not qualify under this policy.
- The request involves a personalized product that was correctly produced according to the information supplied by the customer.
Nothing in this policy limits any rights available to consumers under applicable law.
12. Return Shipping
Where the return is approved because the product was damaged, defective, incorrect, or otherwise due to an issue attributable to Aksharban Prakashan, we may arrange or reimburse reasonable return shipping costs as applicable.
For other approved returns, shipping charges may be non-refundable or may be deducted from the refund, subject to applicable law and the specific product/order terms.
13. Exchange Policy
An exchange may be provided when:
- The wrong product was delivered.
- The product is defective.
- The product was damaged during delivery.
- The product qualifies for exchange under the product-specific policy.
Exchange availability depends on stock.
If the same product is unavailable, we may offer a replacement product, store credit, or refund as appropriate.
14. Refunds
Once a refund is approved, the refund will normally be processed through the original payment method where technically and legally possible.
Depending on the payment provider or banking institution, the amount may take additional business days to appear in your account.
For Cash on Delivery orders, we may request appropriate bank or payment details to process an eligible refund.
15. Refund Amount
Depending on the circumstances, the refund may include the eligible product amount and applicable shipping charges.
Certain charges, including optional services, customization charges, or non-refundable shipping charges, may not be refundable where permitted by applicable law and where clearly disclosed before purchase.
16. Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched.
Cancellation requests can be submitted through our customer support channels.
If the order has already entered processing, personalization, printing, packing, or dispatch, cancellation may not be possible.
If cancellation is approved after payment, the eligible refund will be processed according to the applicable payment method and legal requirements.
17. Cancellation of Personalized Orders
Personalized and customized orders may not be cancelled once personalization, printing, production, or customization has started.
If cancellation is requested before production begins, Aksharban Prakashan may consider the request depending on the status of the order.
18. Failed or Returned Deliveries
If an order is returned to us because of:
- Incorrect address
- Incomplete address
- Customer unavailable
- Refusal to accept delivery
- Repeated failed delivery attempts
- Incorrect contact details
we may contact the customer to arrange re-delivery.
Additional shipping charges may apply for re-delivery where permitted.
19. Non-Returnable Products
Unless otherwise required by applicable law, the following products may generally not be eligible for return or exchange:
- Personalized products
- Customized products
- Products made specifically according to customer instructions
- Used products
- Products damaged through customer misuse
- Products missing original components or packaging
- Products specifically identified as non-returnable on the product page
This list may vary depending on the product and applicable law.
20. Product Condition for Returns
Where a return is approved, customers should:
- Keep the product reasonably protected.
- Include original packaging where possible.
- Include accessories, manuals, certificates, or other supplied items.
- Avoid using, modifying, washing, repairing, or altering the product.
Products may be inspected after return.
21. Promotional & Discounted Orders
Products purchased using promotional offers, discounts, coupons, or special schemes may have specific return or refund conditions.
The applicable terms will be communicated on the relevant offer or product page.
22. Multiple Products in One Order
If only one or some products in an order are eligible for return, replacement, or refund, the resolution may apply only to the affected product(s), subject to verification.
23. Refund Processing Time
After approval of a refund, Aksharban Prakashan will initiate the refund within a reasonable period.
The time taken for the amount to reach your account may depend on the payment gateway, bank, card issuer, or other financial institution.
24. Fraudulent or Abusive Returns
Aksharban Prakashan reserves the right to investigate suspected fraudulent, abusive, or repeated return requests.
Where permitted by applicable law, we may take appropriate action against accounts or orders involving misuse of our return/refund system.
25. Consumer Rights
This policy is intended to explain our normal return, refund, cancellation, and exchange procedures.
Nothing in this policy is intended to restrict or exclude any consumer rights, remedies, warranties, or protections that cannot legally be restricted or excluded under applicable Indian law.
26. Policy Changes
Aksharban Prakashan may update this Return, Refund & Exchange Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
27. Contact Us
For return, refund, cancellation, or exchange requests, please contact:
Aksharban Prakashan
Email: aksharban.thebirth@gmail.com
Phone/WhatsApp: +91 94220 23801
Address: Pune
Quick Return Summary
Return Window: 7 Days from delivery
Damaged Product: Eligible after verification
Wrong Product: Eligible after verification
Defective Product: Eligible after verification
Personalized Product: Generally non-returnable unless defective/incorrect/damaged
Corporate Customized Orders: Subject to order-specific terms
Refund: Processed after approval and verification
Cancellation: Possible before processing/production/dispatch, subject to order status