Last Updated: 14 Sep 2026
At Aksharban Prakashan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
When you create an account, place an order, contact us, or request a service, we may collect:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping/delivery address
- City, state, and PIN code
- Company or organization name, where applicable
- GST details, where applicable
- Order and transaction details
- Customer support communications
Payment Information
When you make a payment, payment information may be processed through third-party payment gateways.
Aksharban Prakashan generally does not store complete debit card, credit card, or banking credentials on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Personalized Gift Information
For personalized products, you may provide information such as:
- Names
- Messages
- Photographs
- Designs
- Dates
- Logos
- Other customization details
You are responsible for ensuring that you have the necessary permission or rights to provide photographs, logos, names, or other content submitted for personalization.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Approximate location derived from technical information
- Website usage and interaction information
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Deliver products to you
- Process payments
- Create personalized products
- Provide customer support
- Respond to enquiries
- Send order confirmations and updates
- Send shipping and delivery notifications
- Manage customer accounts
- Process returns, refunds, and exchanges
- Improve our website and services
- Prevent fraud and misuse
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and, where required, with your consent
3. Order and Delivery Information
When you place an order, we may share necessary information with service providers involved in fulfilling your order.
This may include:
- Courier and logistics companies
- Payment gateways
- Printing or personalization partners
- Technology and hosting providers
- Customer support service providers
Only information reasonably necessary for providing the relevant service should be shared.
4. Personalized Products
If you order a personalized product, we may use your submitted photographs, names, messages, logos, or other information solely for fulfilling the requested customization and related customer service.
We may retain such information for as long as reasonably necessary for order processing, customer support, legal requirements, dispute resolution, or legitimate business purposes.
Where appropriate, you may contact us to request information about retention or deletion, subject to applicable legal requirements.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember preferences
- Maintain login sessions
- Understand website usage
- Improve website performance
- Measure marketing effectiveness
- Provide relevant communications or advertising, where applicable
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
6. Marketing Communications
With your permission where required by applicable law, we may send information about:
- New books and publications
- Devotional products
- Personalized gifts
- Corporate gifts
- Special offers
- Discounts
- Festivals and seasonal collections
- Other products or services from Aksharban Prakashan
You may unsubscribe from promotional emails or contact us to opt out of marketing communications.
Transactional messages, such as order confirmations, payment notifications, shipping updates, and important service communications, may still be sent when necessary to fulfil your order or provide the service.
7. Sharing of Information
We do not sell your personal information as a standalone commercial product.
We may share necessary information with trusted third parties when required to operate our business, including:
- Payment gateway providers
- Courier and logistics companies
- Website hosting providers
- Cloud and technology providers
- Email and communication providers
- Printing and personalization partners
- Analytics providers
- Customer support providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
Third parties are expected to handle information according to applicable laws and appropriate security practices.
8. Legal Disclosure
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Prevent fraud or financial abuse
- Protect the rights, property, or safety of Aksharban Prakashan, our customers, or others
- Investigate suspected violations of our Terms & Conditions
- Protect the security and integrity of our website and systems
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and devices.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing orders
- Providing customer support
- Maintaining business and transaction records
- Handling returns and disputes
- Preventing fraud
- Meeting accounting, tax, legal, and regulatory obligations
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable law.
11. Children’s Privacy
Our website is intended for general users and is not specifically directed toward children.
We do not knowingly request personal information from children where such collection is prohibited by applicable law.
If a parent or guardian believes that a child has provided personal information to us improperly, they may contact us using the details provided below.
12. Third-Party Websites
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
Aksharban Prakashan is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. Payment Security
Payments may be processed through third-party payment service providers.
We do not request customers to share passwords, PINs, OTPs, CVV numbers, or other confidential payment credentials with Aksharban Prakashan through email, phone calls, WhatsApp, or social media.
If you receive a suspicious payment request claiming to be from Aksharban Prakashan, please contact us through our official contact details.
14. Customer Rights and Choices
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information held by us
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise a privacy-related complaint or grievance
Requests may be subject to verification to protect your account and personal information.
15. Correction of Information
If you believe that the personal information we hold about you is inaccurate or incomplete, you may contact us and request correction.
We may require reasonable verification before making changes to personal information.
16. Data Breaches and Security Incidents
If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, contain, and address the incident and make any notifications required under applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our products and services
- Website functionality
- Technology
- Business practices
- Applicable laws and regulations
The updated Privacy Policy will be published on this page with a revised Last Updated date.
18. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Aksharban Prakashan
Email: [Your Email Address]
Phone: [Your Contact Number]
Address: [Your Registered/Business Address]
19. Grievance Officer
For privacy-related complaints or grievances, you may contact:
Grievance Officer: [Name]
Email: aksharban.thebirth@gmail.com
Phone: +91 94220 2380
Address: Pune
We will make reasonable efforts to review and address privacy-related grievances within the applicable legal timeframe.
20. Consent
By using our website and providing your personal information, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular type of processing, we will seek consent through an appropriate method.
You may withdraw consent where permitted by applicable law; however, withdrawal may affect our ability to provide certain services or fulfil particular requests.
Aksharban Prakashan
Books • Devotional Products • Personalized Gifts • Corporate Gifts • Physical Gifts