Last Updated: 14 Sep 2026
Welcome to Aksharban Prakashan. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to comply with these Terms & Conditions.
1. About Aksharban Prakashan
Aksharban Prakashan operates an online store offering books, devotional products, personalized gifts, corporate gifts, physical gifts, and other related products.
For any questions, complaints, or assistance, customers may contact us using the contact details provided on our website.
2. Acceptance of Terms
By accessing, browsing, registering on, or purchasing from our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the website are accurate.
However:
- Product colours may vary slightly depending on your device or screen.
- Product images may be for illustration purposes.
- Minor variations in handmade, devotional, printed, or decorative products may occur.
- Product availability may change without prior notice.
- We reserve the right to correct errors in product information, pricing, or availability.
4. Product Prices
All prices displayed on the website are subject to applicable taxes, shipping charges, and other applicable costs unless specifically stated otherwise.
Aksharban Prakashan reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.
5. Orders
When you place an order, you agree to provide accurate and complete information, including your name, billing address, shipping address, mobile number, and email address.
An order is considered accepted only after confirmation by Aksharban Prakashan.
We reserve the right to cancel or refuse an order in circumstances including:
- Product unavailability
- Incorrect product or pricing information
- Incorrect or incomplete customer information
- Suspected fraudulent transactions
- Delivery limitations
- Technical or system errors
- Any other legitimate business or legal reason
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund & Cancellation Policy.
6. Payment
We may offer various payment methods, including online payment, UPI, debit cards, credit cards, net banking, wallets, or other payment methods made available through our payment partners.
Customers are responsible for providing accurate payment information.
Aksharban Prakashan does not directly store sensitive card information unless specifically permitted and required through a secure, compliant payment service.
7. Shipping & Delivery
Orders will be shipped to the address provided by the customer during checkout.
Delivery timelines displayed on the website are estimates and may vary because of:
- Courier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect address information
- Remote delivery locations
- Other circumstances beyond our reasonable control
Customers are responsible for providing a correct and complete delivery address.
If a parcel is returned because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply.
8. Personalized Products
For personalized products, customers are responsible for providing accurate names, photographs, messages, spellings, dates, and other customization information.
Once production or personalization has started, changes or cancellations may not be possible.
Personalized products may not be eligible for return or exchange unless the product is defective, damaged, incorrectly personalized due to our error, or otherwise covered by applicable law or our return policy.
9. Books and Printed Products
Printed books and publications may contain minor variations in printing, colour, binding, paper quality, or packaging.
Such minor variations that do not materially affect the product may not be considered defects.
If you receive a damaged, defective, or incorrect book, please contact us within the period specified in our Return & Refund Policy, preferably with photographs or video evidence of the package and product.
10. Damaged or Incorrect Products
If you receive a damaged, defective, missing, or incorrect product, please contact Aksharban Prakashan as soon as possible.
We may request:
- Order number
- Photographs of the product
- Photographs of the packaging
- Unboxing video, where applicable
- Other information reasonably required to investigate the issue
After verification, we may provide a replacement, refund, or other appropriate resolution in accordance with our applicable policies and law.
11. Returns, Refunds & Cancellations
Returns, cancellations, exchanges, and refunds are subject to our Return & Refund Policy published on the website.
Certain products, particularly personalized or customized products, may have different return conditions.
Customers should review the applicable policy before placing an order.
12. Customer Account
If account registration is available, you are responsible for maintaining the confidentiality of your login information and for activities performed through your account.
You agree to provide accurate information and promptly update any information that becomes incorrect.
Aksharban Prakashan may suspend or terminate an account where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms.
13. Website Usage
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Introduce viruses, malware, or harmful code.
- Copy or misuse website content without permission.
- Interfere with website security or operation.
- Use automated systems to collect website information without permission.
- Submit false, misleading, or fraudulent information.
- Misuse promotional offers or discount codes.
14. Intellectual Property
All website content, including but not limited to:
- Logos
- Brand names
- Product images
- Text
- Graphics
- Designs
- Videos
- Illustrations
- Website layout
- Original publications and materials
is owned by or licensed to Aksharban Prakashan and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
15. Customer-Submitted Content
Where customers submit photographs, names, messages, designs, or other content for personalization or order fulfilment, the customer confirms that they have the necessary rights or permission to provide such content.
Customers must not submit content that is unlawful, defamatory, infringing, abusive, or otherwise prohibited by applicable law.
16. Promotional Offers
Promotional offers, discounts, coupons, and special schemes may have separate terms and validity periods.
Aksharban Prakashan reserves the right to modify, suspend, or withdraw promotional offers subject to applicable law.
Unless specifically stated, promotional offers cannot be combined with other offers.
17. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics services, communication services, or other technology providers.
The use of such services may also be subject to the respective third party’s terms and policies.
18. Website Availability
We aim to keep our website available and functioning properly; however, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, or circumstances beyond our control.
19. Limitation of Liability
To the extent permitted by applicable law, Aksharban Prakashan will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products purchased through it.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.
20. Privacy
Your use of our website and the handling of your personal information are also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect customer information.
21. Fraud Prevention
Aksharban Prakashan may take reasonable steps to verify suspicious orders or transactions.
Orders suspected of involving fraud, misuse, unauthorized payment methods, or other unlawful activity may be cancelled or placed on hold, subject to applicable law.
22. Grievance Redressal
If you have a complaint, concern, or grievance regarding an order, product, service, or website experience, please contact our customer support/grievance contact through the details published on our website.
We will make reasonable efforts to review and resolve legitimate complaints within the applicable timeframe.
Grievance Officer: [Name]
Email: [Email Address]
Phone: [Phone Number]
Address: [Registered/Business Address]
23. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be subject to the appropriate courts and legal authorities having jurisdiction over Aksharban Prakashan.
24. Changes to These Terms
Aksharban Prakashan may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable laws.
Updated terms will be published on this page with the revised date.
Your continued use of the website after an update constitutes acceptance of the revised Terms & Conditions, to the extent permitted by law.
25. Contact Us
For questions regarding these Terms & Conditions, orders, products, returns, or customer support, please contact:
Aksharban Prakashan
Email: aksharban.thebirth@gmail.com
Phone: +91 94220 23801
Address: Pune